Terms and Conditions
This page contains the Sandy Feet Shop Terms and Conditions. Please read these Terms and Conditions carefully before ordering any Sandy Feet Shop product. You should understand that by ordering any of our products, you agree to be bound by these Terms and Conditions, and the information below.
The price applicable is set at the date at which you place your order.
Shipping costs, sales tax, and payment fees are recognized before confirming the purchase.
Please note that local charges may occur.
U.S. DOMESTIC ORDERS: You are entitled to an exchange or refund within 15 days of your delivery date (U.S. domestic and Canada orders only). The product must be returned in new, unwashed condition, and in original packaging with all original tags. In the case of a refund, neither the original shipping cost nor the return shipping cost will be reimbursed. Refunds are issued once the item is received by Sandy Feet Shop. The Sandy Feet Shop is not responsible for packages lost by your carrier.
TO INITIATE A RETURN/EXCHANGE: Email thesandyfeetshop@gmail.com with subject "Return" or "Exchange" and include your name and order number in the email body. Your order number can be found in your initial email receipt. We'll email you back within one business day with further instructions.
INTERNATIONAL ORDERS: Are considered FINAL SALE (excluding Canada) once shipped, and are not eligible for return or exchange.
SALE PURCHASES: Are considered FINAL SALE upon payment and are not eligible for return or exchange. For more information on our sales, see the SALE AND PRODUCT LAUNCHES section below.
PRE-ORDERS: Are considered FINAL SALE upon payment and are not eligible for cancellation, return, refund or exchange.
Sandy Feet Shop will hold itself responsible for the safety of all personal information you provide. The personal information you provide will be used to arrange deliveries to you and to communicate offers.
The information you provide is only available to Sandy Feet Shop and will not be shared with third parties. You have the right to inspect the information held about you. 
All transactions are secure and encrypted. Payments are processed through Stripe, Shopify Payments, Paypal or Apple Pay.
All products remain the property of the Sandy Feet Shop until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs, sales tax, and payment fees are recognized before confirming the purchase.
Credit card information is handled using SSL encryption. The Sandy Feet Shop holds the right to take legal action against non-paying customers of any kind, and report said actions to necessary partners. 
Please read the terms and conditions for your chosen payment gateway for the transaction, as they are responsible for the transactions made.
Sandy Feet Sophie guarantees the delivery of any order. 
Sandy Feet Shop is not responsible for lost packages due to mistyped addresses. 
Sandy Feet Shop cannot guarantee shipping times due to delays caused by customs, holidays or natural events. 
Allow 1-2 business days for your order to be processed and shipped from our facility (3-5 days during sales and product launches), unless your shipping option guarantees same-day shipping.
Orders made late Thursday evening and Friday are normally shipped out the following Monday.
INTERNATIONAL ORDERS: International shipments may be subject to delays due to COVID-19. Local/international charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer's expense. Please note Sandy Feet Shop is unable to estimate the total amount of taxes or duties that may be due at time of delivery. International orders are considered FINAL SALE (excluding Canada) once shipped and are therefore ineligible for refund or exchange. 
Between November 25 and December 25 we do expect delays in shipping. Your shipment could at times take much longer than our estimates, particularly international deliveries.  Please plan accordingly.
Sandy Feet Shop experiences a large volume of orders during our sales and seasonal product launches.
Due to the large volume of orders you can expect:
  • Orders to ship from our facility within 3-5 business days.
  • Customer service inquiries to be answered and resolved within 24 hrs.
Sale items are final sale and are not eligible for exchange/return.
Having a product held in your shopping cart does not guarantee your purchase.
Refunds and returns are accepted when warranty applies (see below).
Sandy Feet Shop cannot refund anyone for the sales price if purchased before the time of the sale. 
Coupon codes are not valid during our sales and product launches.
We are unable to change shipping addresses during sales and product launches.
Sandy Feet Shop reserves the right to refund any purchase.
Sandy Feet Shop reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice.
Sandy Feet Shop has the right to cancel any order and refund the amount paid.